Digital TV channels can run into their hundreds, giving you more viewing choice than ever. But it also means TV or set-top box updates are needed to give you the best viewing experience. So every now and again, you’ll need to do a retune to make sure you’re receiving all the available channels you’re supposed to.

It’s worth completing a retune fairly regularly, so make a note in your calendar to do it every 4 – 6 weeks. While you can do a retune at any time, it’s probably best to avoid running it during any extreme or adverse weather conditions (heavy rain or snow, thunderstorms etc). This could affect the signal your TV is trying to pick up.

If you’ve never done a Freeview retune before, don’t worry – it’s not as technical as it sounds and following these instructions will take you through it step by step. Different makes and models have different options, so if you get bamboozled during the process, give us a call on 01392 547090 and we’ll talk you through it. Here we go…

Step 1 – Menu

On your remote control, you should see a ‘menu’ button. Press this to start the process of your TV or set-top box retune. Sometimes a remote may feature icons on the buttons instead of words, so look for a toolbox, satellite dish, spanner, or cogwheel.

Step 2 – Options

You should see an option saying ‘Broadcaster’, ‘Programmes’, ‘Channels’, ‘Set Up’, ‘Settings’, or ‘Installation’. Choose whichever one is applicable to your make/model. You might also be asked for a code. Don’t panic – it’s likely to be ‘0000’ (that’s four zeroes), or ‘1234’.

Step 3 – Tuning

Now select the option for tuning. This could be listed as ‘Auto-scan’, ‘Auto set up’, ‘DVB tuning menu’, ‘First-time installation’, ‘Factory reset’, or ‘Default settings’. Again, choose whichever option is applicable to your make/model.

Be careful not to press ‘Channel update’ or ‘Add channels’. This won’t clear any old channel information and might not allow new channels to be added.

Step 4 – Retune

If your TV shows a message asking if you want to delete all your channels, select ‘Yes’ or ‘OK. Don’t worry about losing everything – it’s all part of the retuning process. Now, the retune will begin with channels being automatically installed. This could take a few minutes to complete, during which time your TV or set-top box may restart or shutdown.


You shouldn’t experience any problems doing a retune, but if you do, try an ‘Autotune’ with the aerial unplugged. Then, plug the aerial back in and rerun the ‘Autotune’. This should clear the memory, override any possible technical issues, and restore any missing channels.

Of course, we’re always here at the end of the phone to help you if things start to get a little complicated. So if something doesn’t seem right or isn’t going according to plan, call us on 01392 547090 and we’ll get you back on track.